Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liangbairong007@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liangbairong007@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at liangbairong007@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

RETURN & REFUND POLICY

Last updated: September 10, 2026

At GFOUR, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us at liangbairong007@gmail.com and we will do our best to resolve it.

1. RETURNS

We accept eligible return requests within 30 days of delivery.

To request a return, please contact us at:

Email: liangbairong007@gmail.com

Please include your order number, the name used for the order, and the reason for the return.

Do not send any product back before contacting us. Because GFOUR is a household cleaning product and some carriers may have specific requirements for transporting cleaning products, we will provide the appropriate return instructions and return address after reviewing your request.

For voluntary returns that are not related to a defective, damaged or incorrect product, the item should be unused, unopened and in its original packaging where reasonably possible.

This voluntary return policy does not limit any mandatory consumer rights that apply in your country or region.

2. UK AND EU RIGHT OF CANCELLATION

If you are a consumer in the United Kingdom or European Economic Area, you generally have the right to cancel an eligible online purchase within 14 days after receiving the goods without giving a reason.

After notifying us of your cancellation, you should return the goods within the period required by applicable law.

You may inspect the goods as reasonably necessary, but you may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to establish the nature and characteristics of the goods.

Nothing in this policy limits your statutory consumer rights.

3. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order after delivery.

If your product arrives damaged, defective, leaking, materially different from its description, or if you receive the wrong product, please contact us as soon as reasonably possible at:

liangbairong007@gmail.com

Please provide your order number and, where reasonably possible, photographs showing the issue.

After reviewing the issue, we may offer an appropriate remedy such as:

- a replacement;
- a full or partial refund; or
- another remedy required by applicable consumer law.

If the problem was caused by us or occurred before delivery, you will not be required to bear reasonable return costs where applicable.

4. CHANGE-OF-MIND RETURNS

For returns made because you have changed your mind, and where the return is not covered by a statutory right to free return, the customer is responsible for the cost of returning the product unless we agree otherwise.

Original shipping charges, if any, are refundable only where required by applicable law.

GFOUR currently offers free standard shipping to supported destinations, so no standard outbound shipping charge is normally paid by the customer.

5. NON-RETURNABLE ITEMS

We may refuse a voluntary return outside your statutory rights where:

- the product has been substantially used or consumed;
- the product has been intentionally damaged after delivery;
- the product is returned without all reasonably required contents or packaging and this materially reduces its value; or
- accepting the return would be prohibited by applicable transport, safety or other legal requirements.

These exclusions do not affect your rights where an item is faulty, damaged, not as described or otherwise protected by applicable consumer law.

6. ORDER CANCELLATIONS

If you would like to cancel or change an order, please contact us as soon as possible at:

liangbairong007@gmail.com

If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel or amend it.

If the order has already been dispatched, cancellation may need to be handled as a return after delivery.

7. REFUNDS

Once an eligible refund has been approved, it will normally be issued to the original payment method.

Please allow time for your bank, card issuer or payment provider to process the refund after it has been issued.

Where applicable law specifies a refund deadline, we will process the refund within that required period.

For UK and EU statutory cancellations, refunds will be handled in accordance with applicable consumer law.

8. LOST ORDERS

If tracking indicates that your parcel has been lost in transit or the carrier confirms that delivery cannot be completed, please contact us.

After investigating the shipment, we may arrange a replacement or refund as appropriate.

9. RETURN ADDRESS

Please do not return products to our business address without contacting us first.

The correct return address and instructions will be provided after your return request is approved.

10. CONTACT

For returns, refunds, damaged products or order problems, please contact:

GFOUR
Email: liangbairong007@gmail.com

We aim to respond to customer enquiries as soon as reasonably possible.

MODEL CANCELLATION NOTICE FOR UK/EU CUSTOMERS

You may use the following wording if you wish to exercise a statutory right of cancellation:

To: GFOUR
Email: liangbairong007@gmail.com

I hereby give notice that I wish to cancel my contract of sale for the following goods:

Order number:
Goods ordered:
Date ordered:
Date received:
Customer name:
Customer address:
Date:

You may send this notice by email. You are not required to use this form if you clearly communicate your decision to cancel by another method.